At ARDA, we aim to deliver your skincare and beauty products safely and as quickly as possible. Please read our shipping policy carefully to understand how orders are processed and delivered.

Order Processing

  • Orders are processed within 1–2 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • You will receive a confirmation message once your order is dispatched.

Delivery Areas

  • We currently deliver all across Bangladesh.
  • Delivery coverage may vary in remote or hard-to-reach locations.

Estimated Delivery Time

  • Inside Dhaka: 1–3 business days
  • Outside Dhaka: 2–5 business days

Delivery timelines are estimates and may vary due to weather conditions, political situations, courier delays, or other circumstances beyond our control.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location.
  • Any promotional free-shipping offers will be clearly mentioned during checkout.

Cash on Delivery (COD)

  • Cash on Delivery is available in selected areas.
  • ARDA reserves the right to disable COD for certain locations or high-risk orders.

Order Tracking

  • Once your order is shipped, tracking information may be shared via SMS or phone call from our delivery partner.
  • Customers are responsible for being available to receive the order at the provided delivery address.

Failed or Delayed Delivery

  • If delivery fails due to incorrect address, unreachable phone number, or customer unavailability, the order may be cancelled or rescheduled.
  • In such cases, additional delivery charges may apply.

Damaged or Missing Items

  • Please check your package in front of the delivery agent.
  • If you receive a damaged or incorrect product, notify us within 24 hours of delivery with clear photos or videos.
  • Claims made after this period may not be accepted.

Ownership & Risk

  • Once the order is handed over to the courier service, responsibility and risk transfer to the customer.
  • ARDA is not responsible for delays caused by courier services or unforeseen circumstances.

Contact Us

For any shipping-related questions, please contact us at:

📧 buy@ardabd.com

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